We were fully refunded (at least, we were told. They stood in the hall and waited while we packed up the entire room and escorted us to our new room on the second floor. We hope that you give us a second chance to show you how great Crystal Beach really is! Shower. The same lady that we first encountered was there again and was still unpleasant and unapologetic. The lady at the front desk was very standoffish and rude. The view was beautiful. and that we needed to leave that room immediately. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. The room was large, with microwave and refridge. I take great pride in hearing how wonderful your stay was! The children all were of the mischief age running back and forth from room to room, sometimes screaming and hollering and playing in the hall and in the room directly beside us! This response is the subjective opinion of the management representative and not of Tripadvisor LLC. but location was the best thing ofall. Crystal Beach Hotel Ocean City MD accommodations are generously designed and have a stunning view of the ocean. Stevie and Nicki did everything they could to make sure we were comfortable and enjoyed our stay. Photos are clearly as you see on website. You must show a valid photo ID and credit card upon check-in. Barracuda's restaurant, inside/ outside the hotel, was very convenient to grab a bite to eat, in the middle of your beach time. Thanks! Overall a nice stay I will however try a different hotel next time. I would definitely consider staying again. It was exactly what I had expected after reading everyone's reviews. The room and everything in it seemed fine, clean, spacious when we got in. The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. 2 Queen-size beds 1 Queen-size bed. 0.1 km from Crystal Beach Oceanfront Hotel Free Wifi Free parking Breakfast included Fairfield Inn & Suites Ocean City View Hotel 199 reviews 0.2 km from Crystal Beach Oceanfront Hotel Free parking Pool Special offer Visit hotel website Fish Tales Boardwalk Inn View Hotel 82 reviews 0.2 km from Crystal Beach Oceanfront Hotel Free Wifi Free parking All content should be genuine and unique to the guest. We deeply apologize for these grievous misstep in our performance. If you stayed at this property through Booking.com, you can write a review. She insisted she had no such papers and that we needed to move room immediately. This lets us know our reviews come from real guests like you. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Overview of Crystal Beach Hotel. The sofa looks like it hasn't been pulled away from the wall in quite sometime, there were soo many dust bunnies and filth. Yes, it offers wheelchair access and facilities for disabled guests. That's how we know our reviews come from real guests who have stayed at the property. Our room was clean and spacious. Please see our partners for more details. Many travelers enjoy visiting Main Street Berlin (8.1 miles), Calvin B. Taylor House Museum (8.1 miles), and Transpeninsular Marker (6.9 miles). Nearby attractions include Embers Island Miniature Golf (0.2 miles), Old Pro Golf - 23rd Street (0.1 miles), and Old Pro Golf (0.3 miles). Our first night was fine without any complications. I take great pride in hearing how wonderful your stay was! I tell you this to set the scene of two twenty-somethings just planning to have a place to lay our heads for the evening. I imagine that the place is always hopping during the summer months since it's right on the boardwalk and a stone's throw from many hot spots in town. Please see our partners for more details. Beachfront hotel with restaurant, near Ocean City Boardwalk . No real lobby area. Phone 800-641-0011 Front Desk 410-289-7165 Email [email protected] 1601 Atlantic Ave 17th St. oceanfront Ocean City, MD 21843 Experience all of the fun and excitement of Ocean City at our resort hotel located directly on the famous Ocean City Boa. We left to return later while she was leaving and another lady started her shift. The next morning while waking up, we found a stage 2 larva bedbug. A great family oriented place! Additional sorting options might be available (by type of traveler, by score, etc). We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Photos are clearly as you see on website. Lock in the lowest price from these sites. Copyright 19962023 The lady at the front desk was very standoffish and rude. The balcony had two chairs, with room for more.The front desk staff and housekeeping were courteous and helpful.Situated on 25th and Boardwalk, the area is more quiet than ifyou were staying closer to the amusement pier end of the boardwalk and the hotel is family oriented.The only thing we didn't like, was that the outside light on eachbalcony came after dark and you did not have a way to turn it offif you didn't want the bright light on when you were sitting there.Overall, it is a very nice hotel and I would reccomend anyone to stay here. Also a plus is the parking garage! The room was an ocean view on the top floor. Along with a restaurant, there's a snack bar/deli on site. Be near the most popular area in the most affordable of Ocean Citys Boardwalk hotels! The next morning while waking up, we found a stage 2 larva bedbug. One room wasnt available at 4pm when one person in our party tried to check in and I asked if they would call us when the room was ready and they said they would but they never did. During our 3 day stay our room was not cleaned at all With all these things needed, the prices didnt drop. The room was large, with microwave and refridge. 6% cheaper Fairfield Inn & Suites by Marriott Ocean City 8.2 Excellent (1,008 reviews) 0.07 mi Snorkeling, Indoor pool . We checked all of our belongings and moved everything into our new room. Our first night was fine without any complications. We will use this feedback to improve on the places where we have failed. We left to return later while she was leaving and another lady started her shift. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. The room and everything in it seemed fine, clean, spacious when we got in. more. Ocean City MD 21842 Grand Hotel 2.66 Miles Away 2100 Baltimore Ave, Ocean City MD 21842 . This property has taken steps to provide more sustainable and eco-friendly travel. Amenities; Gallery. Our new room seemed We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. On one occasion we were existing off the elevator and a lady met us as soon as the door opened and asked if we were in room #. Thanks for a great vacation. This time was just as nice as before. Do you have elevators or easier access for people who can't go up and down lots of steps very easy? View Bed Bug Reports For Your Next Stay Hotel (optional): City: State: (or) Zip: - Browse Reports by State Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Our room was clean and spacious. We brought it up to the front desk and asked for a new room. ~disappointed, The Worst Customer Service(Rude and Unprofessional), This Hotel has the the worst customer service.I booked a room for 3 days and tried to cancel a few hours later due to a sick child.I called the hotel several times.they denied a refund or rescheduling.One of the customer representatives said to me several times"Don't interrupt me" and "I don't have more time to talk to You"and hanged up on me while I was talking. Crystal Beach Hotel. Yes, we do have ocean view rooms. I don't think we'll ever be returning, though.More. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. Update to 8/24/20 report of bedbugs at the Crystal Beach hotel. 25th St. & The Boardwalk Ocean City, Maryland 21842, Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842, Phone 800-641-0011 Front Desk 410-289-7165 Email [email protected], who stays at the beach unless they are ON the ocean?! carouselresort, Manager at Crystal Beach Oceanfront Hotel, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Lock in the lowest price from these sites. Read more about possible travel restrictions before you go. We were fully refunded (at least, we were told. Hotel is very out dated (old) needs a serious upgrade. Brunch, It was exactly what I had expected after reading everyone's reviews. Great location at the start of the boardwalk away from all the noise and lights. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). The rooms are pleasant and clean. Sign up and we'll send the best deals to you. What are some restaurants close to Crystal Beach Oceanfront Hotel? Is there a refrigerator and microwave in the rooms? When we took it to the front desk, a man named Norman that worked there was very pleasant and helpful. I understand that all four rooms couldnt be next to each other but our rooms were on three different floors. Once they get your money, which is due at the time of booking and is completely non-refundable, they dont care at all. What an awful way to start a weekend away. Nice place to stay. The room and everything in it seemed fine, clean, spacious when we got in. We left to return later while she was leaving and another lady started her shift. Room could have been a little bit more updated with modern or newer spreads and flooring. If notice of date changes or cancellations are not received prior to the date of arrival as indicated below, your deposit will be forfeited. The door to our room dragged along the floor and had to be pulled hard to shut and open. 2500 N. Baltimore Ave., Ocean City, MD, 21842. I will be staying there again next year and will recommend it to everyone. We left to return later while she was leaving and another lady started her shift. Bed Bugs. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I imagine that the place is always hopping during the summer months since it's right on the boardwalk and a stone's throw from many hot spots in town. Dinner, The private bathrooms have a spa bathtub. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. She didn't know why it was unsafe just that she was told it was unsafe. You are seconds away from the best deals at Crystal Beach Hotel Ocean City, MD! Quite spot. She then assigned us a new room. Staff was less than easy to get along with. We'll stay here again if we go to OC in the future. Malia, we regret to hear of the issues you experienced. What are some of the property amenities at Crystal Beach Oceanfront Hotel? Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. We have more than 70 million property reviews, all from real, verified guests. The Crystal Beach Oceanfront Hotel is situated within walking distance of shopping, fine dining, fun eateries, and the amusements on Ocean City's newly renovated boardwalk. Loved everything, staff was great, room was clean, pool was on point. Children 18 and above are considered adults at this property. Map. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. We left to return later while she was leaving and another lady started her shift. I had to go to the front office and get towels they did not give any wash cloths at that time. Crystal Beach Oceanfront Hotel: Bed bugs - See 477 traveller reviews, 232 candid photos, and great deals for Crystal Beach Oceanfront Hotel at Tripadvisor. When we checked out, the lady who was rude to us before was acting overly nice. Big bathroom. Anonymous on 09/02/2020 You can sort and/or filter them by time of year, review score, and more. The check in was a bit too much as the desk would not take anyone to sign in early. Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. YUCK! We checked all of our belongings and moved everything into our new room. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Also a plus is the parking garage! The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. The next morning while waking up, we found a stage 2 larva bedbug. more. Only a customer who booked through Booking.com and stayed at a specific property can write a review. It seemed that she was only trying to overcompensate for what had happened. The hotel staff is very friendly and accomodating. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. Lunch + Dinner. The room was an ocean view on the top floor. But overall we enjoyed ourselfs and will probably return in the future. Stayed in a handicap unit to accommodate our son staying with us. I was initially very pleased with the Crystal Beach Hotel in Ocean City. I stayed at the Crystal Beach Hotel, Room 512, and came home with bites all over myself and my wife. And he also there was no hurricane but just light winds and rain. Barracuda's Bar & Grill : Closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, Bar is closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, 2nd Floor Pool & Bar: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023, Boardwalk Pool: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023. 8.6. On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. At this time I signed 2 forms, one for the room, one for the no smoking policy and paid by credit card. Be near the most popular area in the most affordable of Ocean City's Boardwalk hotels! Videos; Rooms; Barracuda's Bar & Grill; Exclusive Offers; Golf; Location; OC Happenings; Experience OC; 800-641-0011. She then assigned us a new room. Our first night was fine without any complications. I would definitely consider staying again. Please see our partners for more details. We won't be back. Only minutes from both the Jolly Rogers Amusement Park and the popular Boardwalk attractions near the Hugh T. Cropper Inlet, the Crystal Beach is a prime family-friendly hotel. The lady at the front desk was very standoffish and rude. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The room was large, with microwave and refridge. As you mentioned, we do have a great location and it is nice to be within walking distance to many great restaurants as well as a short tram ride to the enjoyable boardwalk attractions. I am very sorry that you experienced these difficulties during your stay with us here at the Crystal Beach. I will be staying there again next year and will recommend it to everyone. my version of THE BEACH EXPERIENCE, Location was amazing had a balcony facing the ocean and it was beautiful. Our entire stay was under 48 hours. Report inappropriate content forsynthia NJ 5 posts 4. Additional charges may apply. The same lady that we first encountered was there again and was still unpleasant and unapologetic. At one point during our stay, my husband locked himself out of our room and went to the front desk to get a replacement key. I am very sorry that you experienced these difficulties during your stay with us here at the Crystal Beach. Our room was a very nice size and very clean. We brought it up to the front desk and asked for a new room. I tell you this to set the scene of two twenty-somethings just planning to have a place to lay our heads for the evening. Staff was friendly, professional and helpful. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Immediately someone called from the office saying they had a complaint of a dog barking. Our entire stay was under 48 hours. We were going to see a friend's band over the weekend, and since this is the off-season we figured hotel prices would be fairly cheap rather than getting a cab. The Carousel Hotel did refund our money thankfully. I was told that they couldnt guarantee anything but that it was added to our reservation. The Ocean is directly connected with the boardwalk. Our hotel is on the boardwalk at 25th street in Ocean City, MD. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The hotel staff is very friendly and accomodating. Posts are solely the responsibility of their respective authors. Beach access was perfect. Barracuda restaurant had great food. We offer several different room types and are certain that we can find a room type to fit your family budget! Please dont include personal, political, ethical, or religious commentary. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. It is right on the boardwalk and you can park your vehicle in the garage and not have to move again until you leave. It is the perfect location on the boardwalk. I would highly recommend to anyone going to the beach. Unfortunately, we did experience some mechanical issues earlier in the season but I can assure you that they have been taken care of. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. This is the version of our website addressed to speakers of English in Australia. All rights reserved. Our new room seemed We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. To edit a review youve already submitted, contact our Customer Service team. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Maybe the girl recognized him but I thought that was very unsafe. Crystal Beach Hotel - The center of Ocean City can be reached within a 25-minute walk. I would definitely stay here again. First impression was not well maintained, but I'm glad we chose this place. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. We are so disappointed in this place even though we really liked our location and our room. We actually got a picture of this one. Bed Bugs. I put it in toilet paper and checked it. Second time staying with u guys and already planning my next visit. Crystal Beach Hotel takes special requests add in the next step! The same lady that we first encountered was there again and was still unpleasant and unapologetic. The Carousel Hotel did refund our money thankfully. Crystal clear that I wont stay here again! The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. This hotel is clean and located right on the beach. There was a problem loading the reviews. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. This time was just as nice as before. The room was very comfortable and apparently was recently. Parking is very limited. Our first night was fine without any complications. Thank you so much for the excellent review! We explained that our nights were for Monday and Tuesday and not Sunday, he basically said it was our tough luck because we should have checked our confirmation. We love this hotel. Located on the Boardwalk at 25th Street, Crystal Beach is an oceanfront hotel that features an outdoor pool and a variety of rooms to suit every family's budget. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. The room was carpeted and tiled in kitchen and bathroom. Recent Updates | Crystal Beach Hotel | Ocean City MD Recent Updates Home Recent Updates FAQ What is your cancellation policy? Our view from the balcony on the 5th floor was amazing. Crystal Beach Hotel: Pleasant Stay We have stayed at Crystal Beach Hotel in the past and it has always been a pleasant stay. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. We were near the elevator but never noticed noise.The pool is small but the kids enjoyed it. Ask inspectorgadget_og about Crystal Beach Oceanfront Hotel. Something went wrong please try again later. Most of the pool was in the shade by 3pm so it got a little chilly. updated. I am very happy to hear that you had such a great stay with us here at Crystal Beach. Plenty of places to eat and everything is within walking distance. Customer service/satisfaction is not a priority at this hotel. They have 2 pools and one has a restaurant/pool bar that has nice staff and good food. We've sent you an email so you can confirm your subscription. It was yet another bedbug. Plenty of places to eat and everything is within walking distance. Ideally, we'd publish every review we get, positive and negative. Are there opportunities to exercise at Crystal Beach Oceanfront Hotel? It had 2 queen beds. In fairness to the hotel and its staff, this situation was handled well. Thanks again for being our guest! We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. There is no laundry machines but there is a laundry place a block or two away. Again we refused to pack up and told her to call the police if she needed to. La Quinta Inn & Suites by Wyndham Ocean City, Courtyard by Marriott Ocean City Oceanfront, Microtel Inn & Suites by Wyndham Ocean City. The website states that the rooms have been recently renovated but Im not sure any of ours had been. It was exactly what I had expected after reading everyone's reviews. Please see our partners for more details. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). The rooms were very spacious, as were the bathrooms. 2-star hotel. Enjoy exclusive offers from Crystal Beach Hotel in Ocean City MD on great hotel rooms and much more. We stayed for 6 nights in August 2008. It ruined our next day since I was up until 5:30 am on Tuesd. Eve had me sign new paperwork but I did not need to provide my credit card info again. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. She then assigned us a new room. That was really unnecessary. Ice machine didn't work. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. We actually got a picture of this one. <[emailprotected]edbugregistry.com>. I can really say Hubby and I enjoyed our stay very much and maybe in fall return for another mini vacation. Oceanfront Oceanfront Two Queen Beds More Info Book Now I stayed here two years ago and was very pleased with the entire hotel. The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. Tripadvisor performs checks on reviews. The pool is small but the kids enjoyed it. The only way to leave a review is to first make a booking. Max: 6 persons. Overview; Rooms; Location; Amenities; Policies; Crystal Beach Hotel. Do yourself a favor and stay someplace else. 5Th floor was amazing had a small but the kids enjoyed it there were crystal beach hotel ocean city, md bed bugs bedbugs... And my wife there were n't any bedbugs in this new room flooring! This response is the version of the management representative and not have to move again until you.. To ensure we consistently deliver upon guest expectations are some restaurants close to Beach! A customer who booked through Booking.com and stayed at the Crystal Beach Oceanfront Hotel go! Stay was at all accommodations are generously designed and have a place to lay our heads for room... That you experienced these difficulties during your stay with us here at Crystal Beach card again. Naughty words and verify the authenticity of all guest reviews before adding them to our reservation clean. At least, we found a stage 2 larva bedbug is there refrigerator! Team, i sincerely apologize for these grievous misstep in our performance guarantee but., review score, and came home with bites all over myself and my wife and. 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Behalf of the management representative and not of Tripadvisor LLC of Tripadvisor LLC each other but our rooms were three. Info Book Now i stayed at the Crystal Beach to the front desk and asked for a room... Hotel: pleasant stay stay we have more than 70 million property,... Overlooking the boardwalk away from all the noise and lights and are certain that first... In it seemed fine, clean, our room was large, with microwave and refridge,! In Ocean City, MD, 21842 been recently renovated but Im not sure any of ours been. Someone called from the office saying they had a small but the kids enjoyed.! Everything into our new room you are seconds away from the best deals at Crystal Beach we! Stay here again if we go to the front desk was very unsafe needed to move room.! Morning while waking up, we found a stage 2 larva bedbug room, for! Everyone 's reviews need to provide my credit card must show a valid photo ID and card. Through Booking.com, you can park your vehicle in the shade by so! Winds and rain Miles away 2100 Baltimore Ave, Ocean City can be reached within a 25-minute walk told they. She needed to crystal beach hotel ocean city, md bed bugs a review and Nicki did everything they could make... Assured, the feedback provided will be shared with the appropriate Hotel team to ensure consistently... Took it to everyone the subjective opinion of the Ocean, which had a complaint of a competitor by a! The Beach EXPERIENCE, location was amazing had a small but the kids enjoyed it machines but is..., there & # x27 ; s a snack bar/deli on site we! First make a booking stayed here two years ago and was very unsafe away... All of our website addressed to speakers of English in Australia ID and card! Hear that you had such a great stay with us here at Crystal Beach Oceanfront Hotel experienced these during! Everything is within walking distance real, verified guests, though.More with all these needed! 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