He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. The second thing is that you have to have a bias for action. However, its vast network of restaurant partners allows the company to offer a wide variety of food options to customers in many different areas. And so thats why we needed capital. But they use the dashers on our network and the software that weve created to facilitate their own on-demand or same-day deliveries. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. (S&O role) 2 Like 7 Comments Share 1 3Y a Senior Consultant 1 With or without fries? Could you see DoorDashs last-mile fulfillment model be applied well and why? Are you improving in some of the systems? And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. Because the outcomes may not always be there every month or every week. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. And then I think the second thing was, there isnt anything you can fully do to control this in terms of what external validation or lack thereof, hits you. I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. Interview question for Senior Manager.1. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. Interviewers test your critical thinking skills by learning whether you can make decisions based on logic and then communicate your reasoning to persuade others to follow you. When the company reveals its financials, the potential for profit and growth will be clear, DoorDash investors said. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. Obviously, you have minutes to get this right and if you get a wrong you kind of have to solve it then in there, you cant, wait to, give you your password the next day or something. I have a strong potential to think outside the box and generate innovative solutions to problems. Which I think looks very different, I think in many ways dashers on DoorDash look very similar to consumers in the sense that they value their time as much, or sometimes more than money. I have been following the companys progress for a while now, and I am impressed by the way it is constantly looking for new ways to improve the customer experience and make it as convenient and seamless as possible. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. Tony Xu: Yeah, I mean, I really dont think this is a story you can tell, back then looking forward, its only a story, maybe you can connect the dots looking backwards. Product Team Culture. It was how we responded during a difficult time for everyone. Get started with your Free Employer Profile. This is called DoorDash Drive. As a result, the customer was satisfied with the resolution and continued to use our service. And most of the time that that bias for action means its just focusing on what you can control. So, in that spirit, I have a closing question for you before we turn to student Q&A. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. When Mr. Xu and his now wife were dating long distance, he bought 12 plane tickets at the beginning of the year to ensure they would see each other once a month. Tony Xu: Youre never as good or as bad as people say you are, so I think its really important to be intellectually honest and I think if you can do that and if you can set that at the beginning of your journey if youre building a team or building a company over time that lays the foundation to carry you through the really difficult times. When given the opportunity to accept an offer on the spot during their interview, job candidates are more likely to take it. So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? Jenna: My question is about cities and how theyll evolve. To ensure that you're up for the . After that, Im done with all of that, he said. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? 911 dispatchers are the first responder to the emergency. I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. So thats still a big part of the journey for us right now. For me, that meant language, that meant earning income to buy Nintendo. With that, will now turn to student Q&A, I believe that Jenna is up first. Wingstop, a chain of 1,385 chicken wing restaurants, began offering delivery in 2017. So thats the first thing. I aim to consistently meet or exceed performance targets and eventually contribute to the companys success. And so I think there are ways in which you can look at rates of progress, but I think its first and foremost recognizing what is it that youre actually trying to get better at? For now, DoorDash is focused on making the food part work. Interview questions and answers were updated by William Swansen on September 28th, 2021 Tony Xu: Sure, well, the first thing Id say is I think cities are always gonna get better. After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. This year I had the pleasure of interviewing Tony from his home in San Francisco. Whether that meant making friends, whether it meant becoming a chameleon and learning maybe what it was that was, I guess, important to that community. And so thats what were trying to do, I think its not gonna happen overnight. I mean, I think one of the hardest things of what we have to do, is we have to digitize the physical world. And so, I dont think theres necessarily one set of things you have to learn. Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. As the market matures, they start making money, he said. So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. justafluke__ 2 mo. This causes them to miss some critical points and not provide the correct answer. Follow us on social media at Stanford GSB. Doordash does a great job of staying a step ahead of the curve. But thats at least what I found in our journey thus far. PM basics such as product understanding . Thank you again for joining us. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. Even so, DoorDash is battling legal and regulatory issues from a new California law that may force it to classify its drivers as employees to a class-action lawsuit over its tipping and another one over a data breach. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. And you dont tend to just do that overnight. To be more specific, analytics case studies test your ability to. Tony Xu: Send me feedback at any point in time. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. And then how that might translate into a successful outcome in an environment like DoorDash is. Then, I brainstorm and propose different options to resolve the issue. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. Competitors who cant keep up with its aggressive growth. Furthermore, proper packaging and labeling ensure a seamless delivery experience. The Slack and Flickr cofounder shares lessons from entrepreneurship and life. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. What was going through your mind when you said that to your teacher? Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. We have two products that will continue to grow both in terms of directions and magnitude. The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? I dont think the journey to solving some of the problems we want to solve of, you know, transforming every brick and mortar business, for example, is going to happen overnight. Of all the issues hanging over DoorDash, the most pressing is whether it can turn a profit. So weve ordered from from about 1,100 places so far in the Bay Area. These are not necessarily skills I had. You have now synthesized this into a core principle for DoorDash that you call getting to the lowest level of detail. Tony Xu: I dont know if its taught anymore. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. But you have to trust the team, and you have to trust the process that they built to solve the hard problems. Therefore, I can confidently claim that I am conversant with the best customer service practices and remain composed under trying circumstances. Thats most of the time what is actually happening. Based on this information, I would prioritize and implement new features and improvements, such as:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-banner-1','ezslot_5',629,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-banner-1-0'); I would also regularly test and evaluate the performance of these changes and improvements and use data and analytics to optimize the application and website for the best customer experience. I would communicate with the restaurant and the customer to clarify any questions or ambiguities and keep both parties informed of the status of the order. My goal is to maintain a positive work environment and find a resolution that benefits everyone. I know people are probably really eager to hear about all the lessons you learn from the GSB so this might come as a bit of a surprise for some of the MBA students, but you once said that more things growing up as a kid prepared you to start a business than anything else, could you tell us more about that? 12495. Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. I think that was important. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. Whether thats buying a gift for someone, or starting an orphanage, or using the money and buying their kids something for school. Determined and self-motivated undergraduate marketing major. Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. Are you looking to land a job as an electrical machine engineer? As DoorDash grows, he said, theres going to be more tension.. Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. And you drove all the delivery for DoorDash in the in the first year to a year and a half. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. So I think its really important to be intellectually honest. Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. My all-time favorite food is Pizza. Some customers really seem to care about a certain type of salad for example, versus what others may just consider to be a mundane meal. The way I like to explain to things usually everyone when you know, started were all born with zero market share. This list does not include technical or factual questions. Busy people. Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. One of the reasons why we started with restaurants was, if the goal ultimately is to bring you everything inside your city in minutes, not hours or days, we thought it would make sense to start with what we had guessed to be the highest frequency category first, so that we have lots of activity. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. 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